Bottomline Is Hiring | Customer Support Specialist Job | Work From Home
About Company
Bottomline is committed to driving impactful results for customers by reimagining business payments and delivering solutions that add to the bottom line. It helps businesses transform the way they pay and get paid. It is a portfolio company of Thoma Bravo, one of the largest software private equity firms in the world.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Specialist Job
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.34000 Per Month
Job Responsibilities
- This role blends strategic planning, team leadership, and cross-functional collaboration with a focus on customer satisfaction, value, engagement, product adoption, and technical excellence
- Manage and maintain timelines for issue resolution
- Your efforts will promote new business growth through greater advocacy and reference-ability, while overseeing all aspects of product implementations across products and customers.
- You will play a pivotal role in driving strategic product line success, exceptional customer outcomes, and technical excellence
- Documents call transactions, processes and methodologies used to diagnose and resolve the customer’s issues within the appropriate CRM tool
Job Requirements
- Documents software defects and works with internal departments to escalate or resolve
- Focus on both customer delight and continuous seeking out of new opportunities to expand customer relationships
- Manage and maintain timelines for issue resolution
- Achieves and maintains proficiency with the capabilities of Bottomline’s software as a service applications as well as corresponding system and software changes
- Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
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