BP Is Hiring | Work From Home | Lead Customer Service Representative | Urgent Hiring
Job Summary
You can expect world-class training, the flexibility to realise your full potential and a reward and benefits package that we believe is second-to-none. It is a global company that offers a world of opportunities for both professionals and graduates.
Job Description
- Job Type: Work From Home
- Post Name: Lead Customer Service Representative
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.31000 Per Month
Job Responsibilities
- Retail marketing program information, policy and product fulfilment
- Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel
- Must have the ability to figure out appropriate actions for new or unique incidents without scripted guidance
- Representatives must actively engage in continuous improvement in all activities
- Provide exceptional customer service to our customers and team members
- Act as a customer concern point for any verbal or written form of enquiries from external/internal customers
Job Requirements
- Excellent written/oral communication skills and ability to build effective working relationships.
- Strong problem-solving skill
- Perform user acceptance testing in technology and systems to help ensure effective enhancement execution
- Superior customer service skills
- Make recommendations on existing knowledge base documents and identify knowledge gaps
- Demonstrated ability in established customer service organizations
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