British Petroleum Job | Customer Service Specialist Job | Work From Home | Hiring Now
Job Summary
The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction. Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Specialist
- Qualification: Any Graduate
- Experience: Minimum of 12 months
- Salary: Rs.41000 Per Month
Job Responsibilities
- Manage and maintain customer expectations, referencing pre-established service level agreements where applicable
- Monitor supply outages and react accordingly for incoming and existing orders
- Retail site experience complaints, fuel quality claims, site locator etc
- Build and maintain strong relationships with both the customer and internal business partners through the provision of timely, accurate and high quality service
- Provide customer service via the internet, phone, fax and email to support activities
- Retail marketing programme information, policy and product fulfilment
Job Requirements
- Excellent written/oral communication skills and ability to build effective working relationships
- Experience using SAP and/or Siebel and MS Office application
- Must demonstrate a strong understanding of customers’ needs/behaviour
- Strong time management and organisation skills
- Minimum of 12 months previous experience customer service skills in a telephone environment
- Strong problem solving skills
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