Cactus Is Hiring Customer Service | Work From Home Job | Urgent Hiring
Job Summary
This role is specifically for night shift. Only candidates who are comfortable working in night shifts are requested to apply. Respond promptly to inbound customer requests via email and calls. Exhibit strong teamwork, punctuality, and problem-solving skills daily.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.31000 Per Month
Job Responsibilities
- Anticipate customer needs and potential issues, developing a deep understanding to empower our customers in achieving their goals
- Understand both implicit and explicit customer needs and requirements, offering the best-suited price, service, and delivery options from the start
- Handle all tickets and calls, answering any questions regarding the Editage website and EOS platform, and escalate complex issues when necessary
- Respond to inbound support tickets promptly, providing useful information to minimize friction while using our service
- Troubleshoot and resolve client complaints and account inquiries in a single interaction to enhance the customer experience and create promoters
Job Requirements
- Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations
- Enjoy working under pressure, are flexible, and can maintain a positive attitude even when the going gets tough
- Have excellent written and spoken communication skills
- English is mandatory; other languages are welcome
- Have a service-oriented and customer-first mindset
- Have excellent interpersonal and intercultural skills and can work with global teams
Apply Link: Click Here