Cactus Is Hiring For Associate Customer Service Manager | Any Graduate Job | Work From Home
Job Summary
Respond promptly to inbound customer requests via email and CRM. Take ownership of the customer experience, influencing their decisions to buy, renew, or expand services. This role is specifically for the day shift. Only candidates who are comfortable working during the day are encouraged to apply.
Job Description
- Job Type: Work From Home
- Post Name: Associate Customer Service Manager
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.30000 Per Month
Job Responsibilities
- Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service
- Handle all our tickets and provide resolution to queries regarding the editing, translation and publication support requirements and escalate complex issues when appropriate
- Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs
Job Requirements
- Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations
- Have excellent written and spoken communication skills
- English is mandatory; other languages are welcome
- Have excellent interpersonal and intercultural skills and can work with global teams
Apply Link: Click Here