Cision Job | Work From Home | Customer Support Advisor Job | Latest Job Updates
Job Summary
You are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and it’s fantastic R&D team. Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments.
Job Description
- Job Type: Work From Home Job
- Post Name: Customer Support Advisor
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: UpTo 4.5 Lakh Per Annum
Job Responsibilities
- Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members
- Identify, replicate, and report validated product issues to the R&D team
- Provide outstanding service to our customers via prompt and value-adding interactions over phone, email and chat
- Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests
- Follow-up on customer inquiries upon issue resolution/feedback from R&D
Job Requirements
- You are excellent at communication and are able to “translate” technical terms/causes into a customer-friendly language
- You are a product expert, and always up to date with the newest release features and their use-case
- Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence
- Excellent Communication skills, both verbal and written
Apply Link: Click Here
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