Coforge Is Hiring | Work From Home Job | Voice Process Job For Travel Domain

Coforge Is Hiring | Work From Home Job | Voice Process Job For Travel Domain | Freshers Can Apply
About Company

Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact.

Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises.

Job Description

  • Job Type: Work From Home
  • Post Name: Voice Process Job For Travel Domain
  • Qualification: Graduation Not Required
  • Experience: Freshers Can Apply
  • Salary: Rs.26000 Per Month

About Job Role

Travel consultant role is to manage bookings for customers who are planning their travel using Airline portal & handle all travel related queries including refunds & amendments via OB/IB calls, chats & back-office functions.

Job key deliverables expected

  • Should be good in managing / handling customer queries and irate customers & providing faster resolution
  • Should be able to work in live contact center environments with pre schedule breaks
  • Travel vertical experience and domain knowledge not required
  • Should have customer centric mindset and good on showing empathy in chat as well
  • Able to handle both inbound & outbound calls

Job Requirements

  • Excellent Communication skills both written & verbal (English) European languages (optional)
  • Should be able to work in a high-pressure environment
  • Taking Ownership & act responsibly with Organization’s guidelines
  • Flexible to work with roster offs & shifts
  • Rotational shifts
  • Functional knowledge of Microsoft Office software packages
  • Basic knowledge on Google Suit (Docs, Sheetsetc.) and Keyboard Skills Excellent typing speed

Apply Link: Click Here

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