Coforge Is Hiring | Work From Home Job | Voice Process Job For Travel Domain | Freshers Can Apply
Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact.
Coforge leads with its product engineering approach and leverages Cloud, Data, Integration and Automation technologies to transform client businesses into intelligent, high growth enterprises.
- Job Type: Work From Home
- Post Name: Voice Process Job For Travel Domain
- Qualification: Graduation Not Required
- Experience: Freshers Can Apply
- Salary: Rs.26000 Per Month
About Job Role
Travel consultant role is to manage bookings for customers who are planning their travel using Airline portal & handle all travel related queries including refunds & amendments via OB/IB calls, chats & back-office functions.
Job key deliverables expected
- Should be good in managing / handling customer queries and irate customers & providing faster resolution
- Should be able to work in live contact center environments with pre schedule breaks
- Travel vertical experience and domain knowledge not required
- Should have customer centric mindset and good on showing empathy in chat as well
- Able to handle both inbound & outbound calls
- Excellent Communication skills both written & verbal (English) European languages (optional)
- Should be able to work in a high-pressure environment
- Taking Ownership & act responsibly with Organization’s guidelines
- Flexible to work with roster offs & shifts
- Rotational shifts
- Functional knowledge of Microsoft Office software packages
- Basic knowledge on Google Suit (Docs, Sheetsetc.) and Keyboard Skills Excellent typing speed
Apply Link: Click Here