Cummins Is Hiring | Work From Home/Office | Graduate Job | Contact Center Representative Job
Job Summary
Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices. Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media.
Job Description
- Job Type: Work From Home/Office
- Post Name: Contact Center Representative
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.32000 Per Month
- Location: Pune, India
Job Responsibilities
- Building strong customer relationships and delivering customer-centric solutions
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Handling conflict situations effectively, with a minimum of noise
- Building partnerships and working collaboratively with others to meet shared objectives
Job Requirements
- Understanding of Logistical concepts
- Requires previous relevant work experience, prior technical experience and customer service experience is preferred
- Interpret schematic/blueprints/wiring diagrams
- Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users
- Understanding and ability to expand on knowledge of Engine Familiarization
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