Cyient Is Hiring | Work From Office Job | Executive Tech Support Job | Freshers Are Eligible | Urgent Hiring
Job Summary
As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.
Job Description
- Job Type: Full Time
- Post Name: Executive Tech Support
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.28000 Per Month
- Location: Hyderabad, India
Job Responsibilities
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises
Job Requirements
- Some level of previous call centre or customer management experience is highly desirable
- Excellent time management skills with ability to meet respective performance measures
- Troubleshooting skills in managing and resolving customer issues and queries succinctly
- Strong written and verbal communication skills
- Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer
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