Deel Is Hiring | Any Graduate Job | Customer Support Specialist Job | Work From Home
Job Summary
Specialize in different account topics and become a subject matter expert Communicating with customers through various channels (includes, but not limited to chat, email, phone, hangouts etc). Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Specialist
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: Rs.38000 Per Month
Job Responsibilities
- Efficiently work through tickets via voice calls, live chats, email and social media channels
- Participate in on-going product training and process upskilling
- Continually learn the Deel platform, keeping up to date with product features and changes
- Identify, qualify and overcome customer objections
- Providing feedback on the efficiency of the customer service process
- Processing orders, forms, applications, and requests
- Manage and exceed multiple performance related targets
- Keeping records of customer interactions, transactions, comments, and complaints
Job Requirements
- Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media
- Demonstrated high ability in providing customer satisfaction through empathy and problem solving
- Participate in on-going product training and process upskilling
- Fluent in written and verbal English communication skills
- Have previously embraced remote work, capable of working independently and self-motivated
- Use initiative in identifying trends and/or process improvements
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