eBay Is Hiring | Customer Service Job | Work From Home Job | Freshers Are Eligible
Job Summary
You’re focused on the member experience on the site and investigate accounts with questionable business practices that could have a negative impact on the eBay community. This team is focused on being efficient and accurate to meet or exceed the KPI’s including, but not limited to Productivity, Quality/Accuracy, and maintaining necessary service levels.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.31000 Per Month
Job Responsibilities
- Provide feedback on filter performance to LVIS and other support teams
- Use filters, member reports and account reviews to make informed decisions on each case
- Conduct outbound phone calls or otherwise reach out to the customer as part of your case review
- Educate customers on the regulatory requirements behind actions of the company
- Conduct in depth case reviews to promote safe and compliant trading on the site
- Handle appeals through multiple channels for actions taken across assigned work types
Job Requirements
- Available to adjust schedule hours based on business needs
- Courteous and professional in your engagement with customers, co-workers and Business Units
- Able to make discretionary decisions based on research and established guidelines
- You know when to make the call yourself or bring others into your decision making
- Comfortable working escalations based on your knowledge and proficiency
- Proactive and suggest workflow enhancements
Apply Link: Click Here