eBay Job | Customer Service Executive | Work From Home Job | Apply Now !
About eBay
eBay Established in 1995, It is the world’s biggest online marketplace created a powerful platform for selling goods and services by passionate individuals and businesses.
eBay provides platforms for Indian sellers to list and sell a wide range of products including fine jewellery, clothes, shoes, electronics, collectibles, accessories and more to over 134 million buyers across 190 countries including the US, UK, Germany, Australia, etc.
Job Description
- Job Type: Work From Home (Remote)
- Qualification: 12th Pass or Any degree from any stream
- Experience: Freshers Can Apply
- Salary: Rs.30000 Per Month
Job Roles And Responsibilities
- Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
- Share learning with team in daily huddles for exciting/unique issue/query worked
- Summarize and provide customer feedback to management
- Provide training and mentoring new hires or low performers
- Handle escalated complicated cases
- Handle day to day reactive issues with merchants via inbound and outbound phone and email
- Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time
- Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
- Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
Job Requirements
- Good communication and analytical skills
- Basic experience of working with relational database.
- Time management skills
Apply Link: Click Here
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