FiscalNote Job | Work From Home | Client Support Associates Job | Urgent Hiring
Job Summary
From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the client’s needs first every day. Client Support Associates work within Client Success to help advocate and troubleshoot for FiscalNote’s platform.
Job Description
- Job Type: Work From Home
- Post Name: Client Support Associates
- Qualification: Any Graduate
- Experience: 1-2 Years
- Salary: Rs.30000 Per Month
Job Responsibilities
- Conduct troubleshooting calls, chats, and emails
- Recommend software and process improvements to users
- Ensure high levels of Customer Satisfaction with every conversation
- Manage Support requests through email, phone, and chat channels
- Report on user interaction data from Support tools (Zendesk)
- You can think on your feet, locate solutions for clients quickly, and articulate those solutions accurately
- Maintain Knowledge Base (Help Center) to empower self-service UX
- Track client issues and resolutions
Job Requirements
- Excellent clarity in communication and telephone/email etiquette
- 1-2 years work experience in support role
- Experience with Content Management Systems a plus
- Ability to manage and assign priority to urgent tasks
- Proactive at resolving issues and with high energy and technical acumen
- Passion for government processes, civic engagement, and data
Additional Requirements
- A knack for developing rapport and appropriately employing empathy
- Experience with data analytics a plus
- Proficiency with Zendesk or related help desk software preferred
- Love of data and experience using it for informed process change
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