Fivetran Is Hiring | Customer Support Engineer Job | Work From Home Job | Urgent Hiring
Job Summary
As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers. The Customer Support team is responsible for creating solutions and providing excellent experience for every customer.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Engineer
- Qualification: Any Graduate
- Experienced: Freshers
- Salary: Rs.29000 Per Month
Job Responsibilities
- Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
- Communicate with engineering to report and investigate customer issues
- Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution
- Collaborate with teammates on technical and non-technical projects
- Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents
- Collaborate and provide guidance, and training to other team members
Job Requirements
- Advance knowledge of Networking such as latency issues, debug erros in connection issues
- Strong Application development or Enterprise support experience
- Proactive anticipation skills to prevent potential customer issues
- Solid understanding of data Warehousing fundamentals and concepts
- Excellent analytical, problem solving, interpersonal skills
- Positive attitude that leads toward successful outcomes
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