Fivetran Is Hiring | Customer Support Engineer Job | Work From Home Job

Fivetran Is Hiring | Customer Support Engineer Job | Work From Home Job | Urgent Hiring

Job Summary

As a Customer Support Engineer you will be working with new and existing customers in a highly technical capacity, ensuring success for our existing valued customers. The Customer Support team is responsible for creating solutions and providing excellent experience for every customer.

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Support Engineer
  • Qualification: Any Graduate
  • Experienced: Freshers
  • Salary: Rs.29000 Per Month

Job Responsibilities

  • Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
  • Communicate with engineering to report and investigate customer issues
  • Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution
  • Collaborate with teammates on technical and non-technical projects
  • Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents
  • Collaborate and provide guidance, and training to other team members

Job Requirements

  • Advance knowledge of Networking such as latency issues, debug erros in connection issues
  • Strong Application development or Enterprise support experience
  • Proactive anticipation skills to prevent potential customer issues
  • Solid understanding of data Warehousing fundamentals and concepts
  • Excellent analytical, problem solving, interpersonal skills
  • Positive attitude that leads toward successful outcomes

Apply Link: Click Here

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