Flexera Is Hiring For Technical Support Engineer | Work From Office Job | Urgent Hiring
Job Summary
This company is hiring for the role of Technical Support Engineer. In this role, Technical Support Engineer at it’s SaaS company, your primary focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations.
Job Description
- Company Name: Flexera
- Job Type: Full Time
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: 3-5 Years
- Location: Bangalore, India
Job Responsibilities
- Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
- Troubleshoot complex issues and provide timely resolution.
- Provide exceptional technical support to customers and partners via chat, email, phone, and screen shares.
- Create, maintain, and publish articles for Flexera’s Knowledge Base.
Job Requirements
- Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.
- Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.).
- Adapts and responds to the changing environment and creates opportunities for positive change. Works to understand and support others’ needs.
- Possess excellent communication and interpersonal skills. Excellent verbal, written, and listening communication skills in English.
- Comfort in a fast-paced environment where team success is encouraged.
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