Flexiple Is Hiring For Customer Service Representative | Work From Home Job
Job Summary
This company is hiring for the role of Customer Service Representative. In this role, you will handle inbound queries across chat, email, and phone, resolve issues end to end, and make sure every customer leaves the conversation in a better place than they started.
Job Description
- Company Name: Flexiple
- Post Name: Customer Service Representative
- Job Type: Work From Home
- Qualification: Any Graduate
- Experienced: Entry Level
- Location: Across India
Job Responsibilities
- Resolve account, billing, and product questions on first contact where possible.
- Spot recurring issues and share patterns with the wider team.
- Log interactions accurately and follow up until issues are fully closed.
- Respond to customer queries across chat, email, and phone with care and speed.
- Escalate complex cases to the right team with clear context.
Job Requirements
- Familiarity with helpdesk tools such as Zendesk or Freshdesk.
- Clear, friendly written and spoken English.
- Comfort with a partial US time-zone overlap.
- A reliable remote-work setup and comfort with support tools.
- Experience supporting global or US customers.
- Patience, empathy, and a calm approach under pressure.
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