Genpact Is Hiring | Work From Home Job | Technical Associate Job | Urgent Hiring
About Genpact
It’s 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. It is a global professional services and solutions firm delivering outcomes that shape the future.
Job Summary
Candidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
Job Description
- Job Type: Work From Home
- Post Name: Technical Associate
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.29000 Per Month
Job Responsibilities
- Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
- Implement and Maintain self-service/self-help resources and services
- 24×7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
- Report on known outage and service impacts
- Review and Maintain internal Service Desk Support/knowledge Base
Job Requirements
- Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites
- Good interpersonal skills and attention to customer service
- Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary
- Good communication skills
- Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10
- Excellent troubleshooting skills
- Ability to work effectively in a fast-paced environment
Apply Link: Click Here