Genpact Recruitment 2024 | Process Associate | Any Graduate Job | Work From Home
About Genpact Company
It Serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. It is a global professional services and solutions firm delivering outcomes that shape the future.
Job Summary
- Job Type: Work From Home
- Post Name: Process Associate
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.32000 Per Month
Job Responsibilities
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Technical Support for Intel Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
- Identify and own Lean and Transformation projects
- Pre-sales support for Intel Onboard Fleet Services, addressing questions from potential customers
- Follow-ups via Email and phone on cases
- Perform RAS when required via Chat and Phone
Job Requirements
- Good communication skills, both written and oral, and should be able to handle client interaction
- Should be willing to work on weekends and holidays
- Should be fluent in relevant language e.g. English, Hindi, Telugu, Arabic (If Applicable)
- Customer Experience & Process Improvement Capabilities
- Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
- Ability to manage multiple priorities
Apply Link: Click Here
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