Indigo Airlines Is Hiring | Work From Home | Chat Process Job | Apply Now

Indigo Airlines Is Hiring | Work From Home | Chat Process Job
About Company

India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world. It have an industry leading on-time performance and one of the highest customer NPS in the Indian market. With it’s fleet of over 320 aircraft, it operate well over 1,900 daily flights, connecting over 110+ destinations (of which 32 international).

Job Description

  • Job Type: Work From Home
  • Post Name: Chat Process
  • Qualification: 12th Pass
  • Experience: Freshers Are Eligible
  • Salary: Rs.45000 Per Month

Job Responsibilities

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Monitor customer complaints on social media and reach out to provide assistance
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Share feature requests and effective workarounds with team members
  • Update it’s internal databases with information about technical issues and useful discussions with customers
  • Assist in training junior Customer Support Representatives
  • Inform customers about new features and functionalities

Job Requirements

  • Strong analytical abilities
  • Willing to work in rotational shifts
  • Good communication skills
  • Excellent problem solving skills
  • Multitasking abilities

Apply Link: Click Here

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