Indigo Airlines Is Hiring | Work From Home | Chat Process Job
About Company
India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world. It have an industry leading on-time performance and one of the highest customer NPS in the Indian market. With it’s fleet of over 320 aircraft, it operate well over 1,900 daily flights, connecting over 110+ destinations (of which 32 international).
Job Description
- Job Type: Work From Home
- Post Name: Chat Process
- Qualification: 12th Pass
- Experience: Freshers Are Eligible
- Salary: Rs.45000 Per Month
Job Responsibilities
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Monitor customer complaints on social media and reach out to provide assistance
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Share feature requests and effective workarounds with team members
- Update it’s internal databases with information about technical issues and useful discussions with customers
- Assist in training junior Customer Support Representatives
- Inform customers about new features and functionalities
Job Requirements
- Strong analytical abilities
- Willing to work in rotational shifts
- Good communication skills
- Excellent problem solving skills
- Multitasking abilities
Apply Link: Click Here