LSEG Is Hiring For Customer Success Manager | Graduate Job | New Job Updates
Job Summary
This company is hiring for the role of Customer Success Manager. In this role, you focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with users in the trading space covering mainly sell-side customers.
Job Description
- Company Name: LSEG
- Job Type: Full Time
- Post Name: Customer Success Manager
- Qualification: Any Graduate
- Experienced: 2-5 Years
- Location: Mumbai, India
Job Responsibilities
- Deliver highly engaging customized workflow-based customer engagements/ training sessions.
- Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends.
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy.
- Supervise customer health, adoption metrics, renewals and execution of customer success plans.
Job Requirements
- Excellent communication and presentation skills with ability to flex style depending on audience (C-Level/Leadership/Team).
- Basic knowledge on commodities/ fixed income/ coding such as Python would be a huge plus
- Proven track record of identifying customer needs and efficiently completing retention and adaption strategies
- Ability to adapt and thrive in a fast-paced environment and constantly evolving market.
- Proficient in written and spoken English.
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