Mphasis Is Hiring For Junior Fulfillment Associate | Any Graduate Job | Work From Office
Job Summary
This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution. The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities.
Job Description
- Job Type: Work From Office
- Post Name: Junior Fulfillment Associate
- Qualification: Any Graduate
- Experience: 0-1 Year
- Salary: UpTo 4.8 LPA
- Location: Bangalore, India
Roles And Responsibilities
- Adherence to schedules/turnaround times and shifts, effectively manage time, while handling multiple priorities
- Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer
- Understand and proactively addresses user’s concerns, identifying the root of the issue
- Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing/record system
- Complete assigned tasks accurately and within required customer assigned Service Level Agreements
Job Requirements
- Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
- Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly
- Understanding of supply chain management/order tracking and documentation preferred
- Should have a safe and suitable work environment at home
Apply Link: Click Here