NielsenIQ Job | Work From Office | Junior Customer Support Analyst | Graduate Job
Job Summary
NielsenIQ is hiring for the role of Junior Customer Support Analyst. In this role, you will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms.
Job Description
- Company Name: NielsenIQ
- Job Type: Full Time
- Post Name: Junior Customer Support Analyst
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Pune, India
Job Responsibilities
- Responsible for Triaging of customer queries/ request (data, resolution, snapshots)) across markets and customer category groups and tracking actions for improvement as needed.
- He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
- The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
Job Requirements
- Analytical skills and aptitude for data and operational processes.
- Project management aptitude (critical path, task sequencing, problem solving, etc.).
- Ability to translate technical details from different customer contexts.
- Ability to work under pressure and ask for support when required.
- Good organization skills, meeting deadlines, and team player.
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