Optum Is Hiring For Customer Service Representative | Graduate Job | Work From Office
Job Summary
Optum is hiring for the role of Customer Service Representative. In in this role, you maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered.
Job Description
- Company Name: Optum
- Job Type: Full Time
- Post Name: Customer Service Representative
- Qualification: Any Graduate
- Experience: Entry Level
- Location: Noida, India
Job Responsibilities
- Provide product information, use service engagement skills, and efficiently use service resources.
- Take chat messages per day from customers who have questions about their health benefits.
- Associate must be adept at using the Associate Workspace, other technology, and automation tools.
- Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation.
- Consumers who accept an engagement will have high expectations of the associate’s knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using.
Job Requirements
- General knowledge of computers and business operations.
- Proven excellent interpersonal and business communications skills – verbal and written.
- Any Graduate (Excluding B tech/MCA).
- Should have a minimum typing speed of 35-40 Words Per Minute.
- Comfortable to work in night shits.
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