Prometric Job | Customer Service Representative | Work From Home Job

Prometric Job | Customer Service Representative | Work From Home Job  | Apply Now
About Company

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies.

It is a trusted test development and delivery provider to more than 300 organizations worldwide. For over 30 years, Prometric have supported more than 25 million exam hours at It testing locations in more than 180 countries around the world.

Job Description

  • Job Type: Work From Home (Remote)
  • Post Name: Customer Service Representative
  • Qualification: Any Graduate
  • Experience: 1-3 Years
  • Salary: Rs.37000 Per Month (Approximately)

Job Responsibilities

  • To respond to incoming calls within a specified timeframe, according to company guidelines
  • To attend required training to continually learn knowledge of practices, procedures, policies, and clients
  • To meet agreed objectives enabling the corporate objectives to be achieved
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
  • To assist the candidate with all aspects of the testing process from registration to test delivery
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
  • To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader

Job Requirements

  • Excellent written and Spoken English
  • Experience in Customer Service, specifically with American clients/customers
  • The person must be able to work in shifts, inclusive of night and weekends, and Indian public holidays
  • Strong customer service skills
  • Ability to multitask

Apply Link: Click Here

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