Sutherland Is Hiring For Associate Account Management | Work From Office Job | Any Graduate Job | Urgent Hiring
Job Summary
It is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees.
Job Description
- Job Type: Work From Office
- Post Name: Associate Account Management
- Qualification: Graduation/12th Pass
- Experience: Freshers/Experience
- Salary: Rs.24000 Per Month
- Location: Mumbai, India
Job Responsibilities
- Resolve Customer problems in a timely fashion & Deliver on Customer commitments
- Achieve and maintain required metrics and goals
- Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
- Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
- Update and input Customer details and contact notes accurately into the system(s)
Job Requirements
- Experience in providing fantastic customer service on the phone
- Fluent comprehension and composition skills while communicating and retaining shared thoughts
- Ability to maintain and manage active engagement during communications
- Amazing phone presence (people can literally hear you smiling)
- Ability to manage and maintain required communication pace
Apply Link: Click Here
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