Sutherland Recruitment 2025 | Work From Office | Customer Support Associate Job | Graduate Job
Job Summary
This company is hiring for the role of Customer Support Associate. Provide timely, accurate, and professional support while maintaining service-level agreements. Be the primary point of contact for our Business-to-Business customers through email, Chat or Voice.
Job Description
- Company Name: Sutherland
- Job Type: Work From Office
- Post Name: Customer Support Associate
- Qualification: Any Graduate
- Experience: 0-2 Years
- Location: Chennai, India
Job Responsibilities
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Suggest process improvements and flag recurring customer issues through proper channels.
- Handle issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Job Requirements
- Good verbal and written communication skills in English.
- Ability to empathize with customers, manage time effectively, and work independently.
- A team that feels like family and celebrates every win big or small.
- A fast-paced, global work environment where your voice matters.
- Basic user-level knowledge of Windows operating systems.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Rotational shifts-includes both day and night.
Apply Link: Click Here
( Apply Before The Link Expires )