Talogy Is Hiring | Work From Home | Client Support Specialist | Job Updates
Job Summary
Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops. The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues.
People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems.
Job Description
- Job Type: Work From Home
- Job Role: Client Support Specialist
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: UpTo 3 LPA
Job Responsibilities
- Supporting clients with implementing their own assessment and development projects on Talogy platforms
- Developing a working knowledge of Talogy solutions and the administrative side of our platforms
- Reporting bugs or other software/product/platform issues, and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects
- Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir
- Providing feedback on support tickets to colleagues in other departments
Job Requirements
- Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc
- Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution
- Strong IT skills and the ability to learn new systems and administrative portals quickly
- Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc
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