TCS Is Hiring | Work From Home Job | Service Desk Associate | Urgent Hiring
About TCS Company
It is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. It is the India largest company by market capital and is the biggest India based IT services company. This company operates in 46 countries throughout the world.
Job Description
- Job Type: Work From Home
- Post Name: Service Desk Associate
- Qualification: Any Graduate
- Experience: 2-4 Years
- Salary: Rs.33000 Per Month
- Location: Noida, India
Job Responsibilities
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups
- Provide a systems status recording with status information such as known Major Incidents and estimated recovery time
- Maintain and drive the call quality keeping customer satisfaction as priority
- Develop, establish and maintain call prioritization guidelines and escalation procedures
- Ensure all the specified SLAs are met in accordance with the customer agreement
- Take end to end ownership of call and ticket to ensure timely closure and resolution
Job Requirements
- Proficiency with task management
- Excellent time management skills
- Outstanding analytical and problem solving skills
- Good interpersonal and communication skills
Apply Link: Click Here
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