Teleperformance Is Hiring | Quality Analyst Job | Work From Home Job
About Company
It deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Job Description
- Job Type: Work From Home
- Post Name: Quality Analyst
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.40000 Per Month
Jobs Responsibilities
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor
- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation
- Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
- To work together as a team and achieve the targets set by clients
- Need to be flexible and motivate the team at regular intervals
- Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation
Job Requirements
- Good analytical skills
- Ability to work well in and promote a team environment
- People Management skills
- Must be very good with data representation
- Ability to multi-task
- Good communication skills are required
- Must be very good with MS Excel
Apply Link: Click Here
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