Teleperformance Job | Work From Home | Quality Analyst Job
Job Summary
Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors. Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
Job Description
- Job Type: Work From Home
- Post Name: Quality Analyst
- Qualification: Graduate/Undergraduate
- Experience: Freshers Can Apply
- Salary: Rs.29000 Per Month
Job Responsibilities
- Randomly monitor calls to ensure Client/TP standards are maintained
- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation
- Need to be flexible and motivate the team at regular intervals
- Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor
- Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation
Job Requirements
- People Management skills
- Ability to work well in and promote a team environment
- Must be very good with data representation
- Ability to do multi-task
- Good communication skills are required.
- Must be very good with MS Excel
- Good analytical skills
Apply Link: Click Here
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