Testbook Intern | Customer Support (Fully Remote)
About us
The fastest rising startup in the EdTech space, focussed on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 2.2 Crore students, more than 450 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets.
Job Description:
- Job Type: Fully Remote
- Qualification: 10th/12th Pass
- Experience: Freshers Can Apply
Responsibilities:
- Interact with customers by phone, e-mail, or online chat concerning various care issues.
- Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
- Solicit cross-selling and up-selling opportunities within the customer care experience.
- Tracking and reporting of relevant customer care performance metrics.
- Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
- Troubleshoot problems and coordinate with various internal departments to resolve problems.
- Capturing and applying customer feedback.
Key Skills :
- Excellent communication skills
- Fluent in both English and Hindi
- Ability to multitask
- Attention to detail
- Ability to honor deadlines
- A proactive approach to support
Apply Link: Click Here