Velocity Global Is Hiring | Customer Care Associate | Work From Home | Job Updates
Job Summary
This position is ideal for someone passionate about client support. This remote role reports to the Customer Care Manager. This full-time role focuses on delivering exceptional customer care, and providing high-quality service to clients.
Job Description
- Job Type: Work From Home
- Post Name: Customer Care Associate
- Qualification: Any Graduate
- Experience: 1 Year
- Salary: Rs.28000 Per Month
Job Responsibilities
- Research client questions and scenarios, presenting clear solutions to both clients and company partners
- Resolve client issues, escalating to specialist teams as needed
- Manage internal and external communication through the case management platform, collaborating with team members for efficient workflow
- Provide guidance on payroll, expenses, and HR-related queries
- Analyze data from multiple sources to deliver concise insights to clients and teams
- Maintain expertise in international employment and payroll
Job Requirements
- A consultative, client-focused approach to communication
- Familiarity with ticket management systems and case-tracking tools
- Minimum 1 year of experience in a customer service role or similar, providing transactional and service-based client support
- Strong research, organizational, and problem-solving skills
- Experience with creating positive client experiences
- Experience working across different time zones, ideally in a 24/5 support setup
- Interest in international business and employment
Apply Link: Click Here
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