Velsera Job | Customer Support Engineer Job | Work From Home Job | Hiring Now
Job Summary
You will report to the Customer Support Manager/Director of Customer Support and your tasks will consist of providing exceptional service and support to customers using the Velsera products and services.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Engineer Job
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.33000 Per Month
Job Responsibilities
- Collaborate with cross-functional teams to diagnose and resolve technical and functional problems, escalating promptly to the appropriate team where needed
- Contribute to the creation and maintenance of support documentation and knowledge base articles
- Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes
- Provide in and out of office hours support to customers using the Velsera products and services
- Document customer interactions, issues, and resolutions in the support ticketing system
Job Requirements
- Strong knowledge of software applications, operating systems, and concepts
- Strong customer service and communication skills
- Proficiency in using help desk software, CRM systems, and other technical support tools
- Demonstrated ability to work on cross-functional projects and contribute to business-wide initiatives
- Ability to work independently and collaboratively within a team environment
- Willingness to learn and develop expertise in different areas of the business
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