Vodafone Is Hiring | International Voice Process Executive Job | Work From Home | Apply Now

Vodafone Is Hiring | International Voice Process Executive Job | Work From Home
About Company

This Company supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations.

Job Description

  • Job Type: Work From Home
  • Post Name: International Voice Process Executive
  • Qualification: 12th Pass
  • Experience: 0-2 Years
  • Salary: Rs.30000 Per Month

Job Responsibilities

  • Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals
  • Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people
  • The candidate would be responsible for handling Voice queries for New Zealand consumer & Enterprise customers
  • They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation
  • Identify and communicate areas for improved efficiencies for customer service

Job Requirements

  • International BPO experienced candidates required
  • Selling, negotiation & closing skills over the phone will be critical
  • Excellent spoken & written communication skills in English
  • Ability to absorb process updates in the faced paced environment and provide accurate information to customers
  • Immediate joiners preferred

Apply Link: Click Here

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