WNS Job | Associate | Customer Service | Work From Home Job
WNS is a leading Business Process Management (BPM) company. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
WNS combine It’s deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
- Job Type: Work From Home
- Job Role: Associate – Customer Service
- Qualification: 12th Pass
- Experience: Freshers Can Apply
- Salary: Rs.30000 Per Month
- Answers queries and provide resolutions in a respectful, helpful and responsive manner
- Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
- Adherence to shift schedule, team meetings and training requirements
- Responsible for outstanding customer service via over Phone, Emails, Chat mediums
- Is able to ethically upsell and cross sell a service / product to the customer
- Takes action to provide client / customer delight being within established service standards
- Excellent customer service skills
- Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
- Excellent spoken / Verbal communication skills
- Disciplined and resourceful to meet business demands in a structured, virtual call center environment
- Ability to respond quickly and effectively in a fast-paced environment
- Prior WFH experience will be an added advantage
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