Paytm Internship | Customer Support Intern | Work From Home
About
Paytm started the Digital Revolution in India. And It went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally.
This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets.
With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission—To bring 500 million unserved and underserved Indians to the mainstream economy.
Job Description:
- Job Type: Remote
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Stipend: Rs.20000 Per Month
Responsibilities:
Responsible for resolving and replying queries.
Managing incoming customer service queries.
Ensure to meet SLAs set for queries via all relevant communication channels
Sending timely events related or customer related communication
Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight
Handle customer complaints, provide appropriate solutions or alternatives within the time limits
Requirement:
Good command over written and verbal communication
Problem solver
Ability to multi-task and prioritize
Strong time management skills and motivated to exceed expectations
Flexible based on business needs and requirements