American Express Jobs | Customer Care Professional (Urgent Hiring)
American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
- Job Type: Work From Home/Office
- Qualification: Any Graduates
- Experience: Freshers Can Apply
- Package: Upto 7 Lakh
Roles & Responsibilities
The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation
Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers. Calling to backend ratio is 70:30
Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
Review, analyze, and process merchant requests from the simple to the complex
Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
Strong analytical and collaboration skills
Excellent written and verbal communication skills
Demonstrates ability to be self-directed with excellent follow through
Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care
Able to interact professionally with all levels of clients
Ability to manage multiple tasks simultaneously
Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
Shift Timings – 7:30pm to 4:00am IST (weekend off)
- Excellent verbal and written communication skills
- Ability to evaluate Merchant information
- High result orientation
- Ability to take independent decision & meet stringent deadlines
- Demonstrated dependability
Note: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.