Chainalysis Is Hiring | Work From Home Job | Customer Support Specialist Job | Urgent Hiring
Job Summary
The ideal candidate will be detail-oriented, empathetic, and have a customer-first approach, and possess solid written communication, technical troubleshooting, and time management skills. This role will provide best-in-class first-line customer support to our global customer base, focusing on regional timezone coverage.
Job Description
- Job Type: Work From Home
- Post Name: Customer Support Specialist
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.33000 Per Month
Job Responsibilities
- Respond to customer inquiries regarding the Chainalysis platform and ensure the customer finds a satisfactory solution
- Partner with senior members of the support department to identify and provide support for process improvements on all aspects of the support role
- Seamlessly switch from reactive inbound support requests via email, chat, and phone channels to proactive outreach for new and existing customers
- Build a close-to-expert understanding of our products and services
- Answer advanced product usage and technical questions across our product suite
Job Requirements
- High attention to detail with the proven ability to manage competing tasks, set priorities, and follow up on client requests in a fast-paced environment
- Technical curiosity, with the ability to explain seemingly complex technical terms in easy-to-understand terms
- A desire to advance your career in a Customer Experience organization
- Experience working in Zendesk or an equivalent Customer Support platform is a plus
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