Seeking Alpha Job | Customer Service Representative | Work From Home | Hiring Now
Job Summary
As a Customer Service Representative, your job is to answer users questions by phone and email and help them make the most out of their subscriptions. This company is looking for a Customer Service Representative to join the Customer Service team.
Job Description
- Job Type: Work From Home
- Post Name: Customer Service Representative
- Qualification: Any Graduate
- Experience: 2 Years
- Salary: Rs.22500 Per Month
Job Responsibilities
- Identify and assess customer needs to achieve satisfaction
- Address customer queries by identifying their needs and providing complete and accurate solutions
- Manage large amounts of incoming phone calls and tickets
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Actively perform product feature tours, updates, retention, and feedback calls with customers
Job Requirements
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customer personalities
- Experience in providing support in a B2C environment
- At least two years of experience in customer support over the phone
- Knowledge of U.S. stock markets and terminology
- Track record of over-achieving quota and a knack for up-selling additional products/services
- Very high level of English (verbal and written)
- Familiarity with CRM systems and best practices
Note: Night Shifts (05:30 PM to 03:30 AM IST, including 1-hour break), Monday to Friday
Apply Link: Click Here