SocialPilot Job | Work From Home | Customer Success Specialist Job | Hiring Now
Job Summary
In this role, you will collaborate with cross-functional product teams, including UX and UI designers, product managers, engineers, customer success managers, and marketing managers. You will be part of a highly collaborative group of creative problem solvers with a passion for innovation.
Job Description
- Job Type: Work From Home
- Post Name: Customer Success Specialist
- Qualification: Any Graduate
- Experience: 2 Years
- Salary: Rs.27000 Per Month
Job Responsibilities
- Inform the product team about gaps in the product and potential ways to get better
- Help them prioritize what you know is important for our target customers
- Help customers understand SocialPilot as a product
- Be that person who connects the product, design, engineering and marketing teams with the customer
- Understand the use-cases customers are trying to fulfill. Understand their workflows
- Suggest workarounds where possible
- Track product usage for our priority customers and intervene as needed
Job Requirements
- Open to working in a hybrid shift with an overlap in hours with US time zones
- Excellent written communication skills
- You should be able to understand, break down, and describe problems and solutions at length without needing to use ChatGPT
- Understanding of product principles is a bonus
- 2+ years of experience in any customer facing role OR any real evidence of customer empathy.
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