Nokia Job | Customer Technical Advocate | Work From Home/Office | Job Updates
Job Summary
Provides customer-facing communication regarding operational, technical and quality issues. Makes timely recommendations to customer. Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
Job Description
- Job Type: Work From Home/Office
- Post Name: Customer Technical Advocate
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: Rs.42000 Per Month
- Location: Mumbai, Gurgaon
Job Responsibilities
- Provides analysis of product release notes and alerts to the customer
- Maintains information about customer network in relevant databases
- Keeps technically abreast with NPI and rollout activities of the customer
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues contributing to improve products or services
- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
- Supports Care Program Management from a technical stand point
Job Requirements
- Demonstrates initiative & adaptability to changing business environments
- Requires ability to communicate with functional leadership regarding team & technical matters
- Knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents
- Accountable for quality, accuracy and efficiency of own and team achievements
- Has business knowledge and uses understanding of how relevant areas integrate to achieve objectives
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