Optum Recruitment 2026 | Work From Office Job | Customer Service Representative Job | Latest Job Updates
Job Summary
Optum is hiring for the role of Customer Service Representative. In this role, you respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage. Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter.
Job Description
- Company Name: Optum
- Job Type: Full Time
- Post Name: Customer Service Representative
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Location: Hyderabad, India
Job Responsibilities
- Collaborate with pharmacists, technicians, and other departments for medication-related concerns.
- Take chat messages per day from customers who have questions about their health benefits.
- Guide patients in navigating online pharmacy platforms and mobile applications.
- Provide product information, use service engagement skills, and efficiently use service resources.
- Document all interactions accurately in the system.
Job Requirements
- Solid keyboard skills and experience using helpdesk, ordering or CRM.
- Excellent interpersonal and business communications skills – verbal and written.
- Demonstrated ability to achieve service goals.
- General knowledge of computers and business operations.
- Proven ability to communicate articulately and credibly.
Note: First, read through all of the job details on this page, then press the ” Click Here ” button to apply this job.
Apply Link: Click Here
( Apply Before The Link Expires )