Adobe Is Hiring For Technical Support Engineer | Urgent Hiring | Work From Office Job
Job Summary
The Primetime Technical Support Consultant position is a customer-facing technical support and client services role, enabling client success by resolving technical issues, providing training, maintaining documentation and delivering operational recommendations driven by customer requirements. Provide timely resolution to technical and product inquiries within established SLAs, including regular status updates to clients.
Job Description
- Job Type: Work From Office
- Post Name: Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 5 Years
- Salary: UpTo 5.7 LPA
- Location: Noida, Uttar Pradesh, India
Job Responsibilities
- Collaborate with internal teams to drive prioritization, analysis and resolution of complex technical issues, resulting in the highest level of customer satisfaction
- Act as video technology specialist bringing knowledge to the team in the deployment, operation and troubleshooting of video player SDKs, video ad serving, digital rights management, encoding and packaging, live streaming and video-on-demand technology
- Trouble-shoot/qualify cases before escalating into Engineering
- Contribute to knowledge base, documentation, and support ticket systems
- Provide timely resolution to technical and product inquiries within established SLAs, including regular status updates to clients
Job Requirements
- Ability to thrive in a fast-paced environment, working closely with a cross functional team of account managers, engineers and solution consultants
- Demonstrated creative problem-solving approach and strong analytical skills
- Proven background building deep and enduring relationships with complex clients in an account management or consultative sales organization
- Strong Technical knowledge of RTMP, HTTP or other video streaming protocols, video encoding, client-side SDKs, server software maintenance/architecture
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