Adobe Recruitment 2023 | Work From Home Job | Technical Support Consultant

Adobe Recruitment 2023 | Work From Home Job | Technical Support Consultant | Apply Now
About Adobe Company

This company is passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Adobe is on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

Job Description

  • Job Type: Work From Home Job
  • Post Name: Technical Support Consultant
  • Qualification: Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.47000 Per Month

Job Responsibilities

  • Accurately document all customer interactions in a case tracking database, when applicable
  • Report top call generators, severe issues, new emerging trends, feature requests and common
    how- to questions
  • Deliver first time resolution by handling customer requests and resolving customer’s technical
    and non-technical issues as often as possible during the first contact for assigned products on
    voice and chat channel
  • Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve
    issues in a timely manner
  • Obtain general understanding of OS and application operations related to product usage
  • Ability to assess customer sentiment at all stages during the communication, to take the lead in
    escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the
    interaction if deemed necessary by you or if requested by the customer
  • Should forward any issues/escalations to next level of support for further resolution

Job Requirements

  • Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations
  • Experience working in a team environment, managing a diverse workload
  • High patience and pacifying skill to handle difficult customers
  • Excellent communication (Spoken & Written)
  • Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task manager, Event
  • Good Customer Service Skills
  • Experience in troubleshooting software on Windows and /or Mac operating systems

Apply Link: Click Here

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