Alaan Is Hiring | Work From Home Job | Customer Success Associate

Alaan Is Hiring | Work From Home Job | Customer Success Associate | Apply Now
About Company

This Company is looking for a Customer Success Associate with the same values to help us take our mission of Customer obsession into the hands of our users. It is in the process of making spend management and corporate expenses as easy as possible in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to high-growth companies and small businesses.

Job Description

  • Job Type: Work From Home
  • Post Name: Customer Success Associate
  • Qualification: Any Graduate
  • Experience: Minimum 1 Year
  • Salary: Rs.37000 Per Month

Job Responsibilities

  • Understand the needs of Customers and propose solutions to meet those unique business needs.
  • Balance autonomy in solving problems with awareness of escalation necessities
  • Be the product expert to the Customer and the Customer expert to the product
  • Build relationships with Customers, be the first point of contact for Customer interaction
  • Work cross-functionally to improve the product/experience for the Customer
  • Proactively and diligently follow-up on issues raised by Customers
  • Thoroughly understand product and expense processes on the Customer side and make improvement suggestions

Job Requirements

  • You can understand a problem, break it down, and identify logical next steps
  • Strong listening skills, empathy, and problem-solving abilities
  • Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
  • Have a strong work ethic and are eager to learn and make new connections with prospects.
  • Helping others succeed and improve gives you energy

Apply Link: Click Here

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