Barclays Recruitment 2025 | Work From Office | Job Updates | Customer Service Advisor
Job Summary
Identification of industry trends and developments related to customer service to implement best practice in customer care. Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
Job Description
- Job Type: Work From Office
- Post Name: Customer Service Advisor
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.50000 Per Month
- Location: Pune, India
Job Responsibilities
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
- Management and maintenance of customer records and documentation to ensure accuracy
- Comply with all regulatory requirements and internal policies related to customer care
- Execution of escalation requests to the relevant team or senior management as required in a timely manner
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
- Participation in training and development initiatives to improve customer skills, knowledge, and services
- Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Job Requirements
- Excellent interpersonal skills
- Active listening skills
- Knowledge of relevant product and service information
- Ability to remains calm in stress situation
- Time management skills
- Ability to multi-task and work under pressure
- Ability to problem solve
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