Cognizant Recruitment 2025 | Senior Process Executive Job | Work From Office | Job Updates
Job Summary
Should be able to communicate in English as this job profile involves interaction with customers from North American/Canadian/UK/Australia and New Zealand markets. This role is for a senior process executive, who has an experience in handling the international customers through voice/chat and mails.
Job Description
- Job Type: Work From Office
- Job Role: Senior Process Executive
- Qualification: Any Graduate
- Experience: 1-4 Years
- Salary: Rs.34000 Per Month
- Location: Gurugram, India
Job Responsibilities
- Make significant contribution towards collecting metrics on processes
- Collaborate with the team to achieve common goals
- Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them
- Associates will be handling international customers through all 3 channels voice/chat and mail
- Document all transactions completed in a day
- Maintain positive and cooperative working relationships with all
- Communicate with internal and external customers to resolve issues, questions and concerns swiftly
Job Requirements
- Excellent communication skills and strong command over English language/language off support in the region
- Willing to work in a shift-based work schedule
- 1yr to 4 yrs of work experience in international voice process.
- Excellent Analytical ability, Logical approach towards problem solving.
- Excellent Customer Service Skills.
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