Citi Is Hiring | Chat Operations Officer Job | Work From Office Job
Job Summary
This is an entry-level position responsible for providing operations support services, including but not limited to, record maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations Core Team.
Job Description
- Job Type: Full Time
- Post Name: Chat Operations Officer
- Qualification: Any Graduate
- Experience: 0-3 Years
- Salary: Rs.37000 Per Month
- Location: Pune
Job Responsibilities
- Analyzes risk areas and identify solutions to meet customer’s needs
- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
- Apply professional attitude and image for all internal and external customers
- Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
- Maintains detailed knowledge of product and service offerings to customers
- Undertake other assignments/projects as given by the Team Lead/Manager
- Helps to teach our customer how to self-service through our internet website
Job Requirements
- Strong problem solving skills and detail-oriented
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Dependable with proficient attention to detail
- Experience working in a retail banking space is highly preferred.
- Must possess excellent PC and keyboarding skills
- Courteous with strong customer service orientation
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