Citi Is Hiring | Chat Operations Officer Job | Work From Office Job | Urgent Hiring

Citi Is Hiring | Chat Operations Officer Job | Work From Office Job

Job Summary

This is an entry-level position responsible for providing operations support services, including but not limited to, record maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations Core Team.

Job Description

  • Job Type: Full Time
  • Post Name: Chat Operations Officer
  • Qualification: Any Graduate
  • Experience: 0-3 Years
  • Salary: Rs.37000 Per Month
  • Location: Pune

Job Responsibilities

  • Analyzes risk areas and identify solutions to meet customer’s needs
  • Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
  • Apply professional attitude and image for all internal and external customers
  • Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
  • Maintains detailed knowledge of product and service offerings to customers
  • Undertake other assignments/projects as given by the Team Lead/Manager
  • Helps to teach our customer how to self-service through our internet website

Job Requirements

  • Strong problem solving skills and detail-oriented
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Dependable with proficient attention to detail
  • Experience working in a retail banking space is highly preferred.
  • Must possess excellent PC and keyboarding skills
  • Courteous with strong customer service orientation

Apply Link: Click Here

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