Cognizant Is Hiring For Team Leader | Freshers Can Apply | Work From Home/Office
Job Summary
Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
Job Description
- Job Type: Work From Home/Office
- Post Name: Team Leader
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.36000 Per Month
- Location: Hyderabad, India
Job Responsibilities
- Identify & drive opportunities to enhance service delivery & Customer experience
- Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues
- Drive business excellence to add value to client
- Identify & suggest Business improvement opportunities
- Identify cost optimization opportunities
- Provide updates and submit reports related to own area of work
- Respond through email and chat
People/Team Responsibilities
- Facilitate and participate proactively in knowledge sharing sessions
- Identify training needs of team members and provide coaching support to them
- Provide work direction and guidance to team members
- Conduct knowledge transfer sessions for new joiners in the team
- Review VOC scores, provides feedback and recommend refresher training whenever necessary
- Support recruitment efforts for the team
- Contribute to and participate proactively in knowledge sharing sessions
- Conduct team building activities to enhance motivation
Job Requirements
- Problem solving skills
- Good verbal and written communication skills
- Customer service skills
Apply Link: Click Here
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